Subscription and Billing Terms
How plans, the two products and payment work
Template - not legal advice. This document was written for Indoria Technologies Private Limited to match how the software actually works. Have an advocate in India read it before you rely on it.
1. Two products, one subscription each
2. What a plan limits
- Founding-customer prices may be offered to the first businesses on a written offer; they are fixed for the period stated in the offer, then the list price applies.
3. Prices, tax and invoices
- Prices are in Indian rupees. GST is added where it applies and shown on your tax invoice.
- You receive a tax invoice by email after each payment.
- We will tell you at least 30 days before a price changes for a plan you already pay for. The new price starts at your next renewal.
4. Free trial, payment and renewal
Free trial
- No card or payment detail is taken and nothing is charged when the trial ends.
- When the trial ends the organisation moves to the Free plan. Files and records are kept. Limits of the Free plan apply again, so you may need to remove items or choose a paid plan to add more.
- A trial can be used once for each organisation. We may refuse a trial if the same business or person creates organisations again and again to repeat it.
- If you pay during the trial, the paid period starts on the day you pay and the unused trial days are not added.
Payment and renewal
- Paid plans do not renew by themselves with a hidden charge. About a week before the end of the period we send you a reminder by e-mail; you renew by paying again under Billing and plan in the product. If you do not pay by the end of the period, the account moves to the Free plan.
5. Changing plan or product
- Upgrading takes effect at once. You pay the difference for the rest of the period.
- Downgrading takes effect at the end of the paid period. Your data is kept. If you are over the lower limits you can still read, export and edit what exists, but you cannot add more until you are within the limit.
6. If a payment fails
We send reminders. After 15 days overdue the account may be limited to the Free plan or suspended. Nothing is deleted for non-payment in the first 30 days of suspension.
7. Partners and resellers
If you were set up by a CA firm or reseller, they may bill you directly for their services. Their charges are between you and them. Their access is limited to your name, plan and storage use. They cannot open your files, bills or customers unless you share something with them.
8. Apps from Google Play and other stores
The mobile apps use the same account and the same plans. Where a store requires its own billing for subscriptions, the store's terms for payment and refunds also apply to that purchase.
9. Contact
Write to contact@indoriatechnologies.in. We reply within 5 working days.